One AI Receptionist + Custom Spam Shield Across 13 Service Lines for ARIK Services
How UNITZERO built ARIK Services a single Vapi-powered receptionist and a self-growing 40,000+ number spam database, eliminating 3,000+ spam calls and unifying 13 niches.
Case Study: One AI Receptionist + Custom Spam Shield Across 13 Service Lines
Client: ARIK Services Industry: Home Services, 13 niches Location: United States Stack: VAPI · Multi-niche routing · Spam Blocking · Custom Database
Executive Summary
ARIK Services was drowning in 3,000+ spam calls per day and operating 13 service niches with no unified booking system. UNITZERO built a single Vapi-powered receptionist plus a proprietary self-growing spam database that blocks calls before they ever connect, protecting both telephony costs and staff time.
The Challenge
- Over 3,000 spam calls regularly, robodialers, lead aggregators, telemarketing bots, every one consuming telephony minutes and staff time.
- 13 service lines (HVAC, water damage, sliding door, roofing, painting, gutter, garage door, fencing, electric gate, carpet cleaning, air duct, chimney sweep, ARIK) with no unified standard for inbound handling.
- Complex scheduling rules, Saturday closures, same-day Friday block, blackout dates, 3-hour appointment windows, impossible to enforce consistently across staff.
The Solution
Global Spam Shield
Pre-answer screening against a self-growing database of 40,000+ confirmed spam numbers. Spam calls are blocked at the infrastructure level, zero cost, zero agent time.
Unified Multi-Niche AI Receptionist
A single Vapi-powered voice agent dispatching across 13 specialized niches with shared infrastructure, spam database, and notification system.
Intelligent Guardrails
Zero-error scheduling, automatic Saturday closures, same-day Friday block, and live blackout date checks. Rules enforced on every call without exception.
Omnichannel Notifications
3-way sync on every booking, SMS to the customer, plus SMS and email to the owner and local staff.
The Results
- 3,000+ spam calls eliminated per period, direct telephony cost savings
- 100% data integrity: hard-coded to never book without a complete data set
- All 13 niches running on one shared infrastructure
- 24/7 professional response across every service line
| Metric | Before | After |
|---|---|---|
| Spam calls | 3,000+ per period | Blocked pre-answer |
| Spam database | None | 40,000+ self-growing |
| Booking standard | Inconsistent across niches | Unified across all 13 |
| Scheduling errors | Frequent | Zero (hard guardrails) |
"UNITZERO didn't just give us a voice bot; they built a security system for our phone lines and a professional booking engine that never makes a scheduling mistake across all 13 of our business lines."
, ARIK Services
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