Traffic and DMs, turned into booked work.
An assistant on your site and social channels that answers in seconds, handles the usual questions, and books the appointment — passing the thread to a person the moment it needs one.
Chat · replying now
Do you cover Fort Wayne?
We do. What’s the best number for you?
A visitor who waits is a visitor who leaves.
Reply speed decides most of these. Nothing else on the page matters if nobody answers.
< 5 min
the window before lead intent drops by over 80%
68%
of customers buy from whoever replies first
24/7
coverage, with no shift rota to fill
Wherever they message you, someone is already replying.
Four channels, one assistant, the same answers on all of them.
Website widget
Catches visitors at the moment intent is highest.
Instagram DM
Every DM answered, none buried in requests.
Messenger
Lead capture inside the app they already use.
Full booking in the world's biggest messenger.
What happens in a conversation
- Step 1
Opens the conversation
Seconds after they land or message, not hours.
- Step 2
Qualifies and answers
Your FAQs handled, each contact tagged by intent.
- Step 3
Books and syncs
Checks live availability, writes it to your CRM.
- Step 4
Hands off cleanly
Anything out of scope reaches a person, with context.
Three tiers, depending on how far you want it to go.
Start on the website. Add channels. Add booking when you want the calendar filling itself.
Chat Starter
One widget on your site. No unanswered FAQs.
Live in 3–5 daysGet a scoped proposal- Chat widget embedded on your site
- 20-question curated knowledge base
- Lead capture with email or CRM handoff
- Escalation trigger when questions exceed scope
Chat Multi-Channel
Every channel your customers use, one inbox.
Live in 7–10 daysGet a scoped proposal- Everything in Starter
- Instagram, Messenger, and WhatsApp
- Unified inbox with channel routing
- Human handoff on every channel
Chat + Booking
Chat that fills the calendar on its own.
Live in 10–14 daysGet a scoped proposal- Everything in Multi-Channel
- Qualification logic with lead scoring
- Live availability check and booking
- CRM sync: contact, booking, transcript
The customer never knows they were transferred.
They just get a faster, better-informed reply than the business down the road.
Unified inbox
Web, Instagram, Messenger and WhatsApp in one view.
Human handoff
Your rep picks up mid-conversation, not from scratch.
Live booking
Real slots offered, confirmed, and written to the CRM.
Frequently asked questions
How is this different from a basic live chat widget?
A standard live chat widget waits for a human to respond — which means delays, missed messages, and inconsistent coverage. Our AI chat assistant responds in seconds at any hour, handles FAQs from a structured knowledge base, qualifies visitors, and (on booking-tier builds) locks appointments — all without a human in the loop unless a genuine escalation is needed.
What happens when the bot cannot answer a question?
Every deployment includes a human-handoff fallback. When the conversation exceeds the bot's trained scope — unusual requests, complaints, or a visitor who explicitly asks for a person — the assistant flags the thread, passes the full conversation context to a live rep, and sets expectations with the customer about next steps. Nothing falls through the cracks silently.
Can the chatbot actually book appointments, or does it just capture a name and email?
On the Chat + Booking tier, the assistant connects directly to your calendar and CRM. It checks live availability, offers real open slots to the visitor, confirms the booking, and writes the contact record and appointment to your CRM — the same outcome as a human booking coordinator, without the overhead.
How long does it take to go live?
Chat Starter is typically live within 3–5 business days. Chat Multi-Channel takes 7–10 days once channel integrations are provisioned. Chat + Booking, which includes CRM sync and qualification logic, is live within 10–14 business days.
Which industries benefit most from multi-channel chat?
Any business that receives inbound inquiries across web and social — but especially home services, healthcare and medspas, real estate, professional services, and hospitality. If you have web traffic or active social DMs going unanswered right now, you are leaving booked business on the table every day.
Does the chatbot require ongoing maintenance?
The knowledge base and qualification logic need periodic updates as your services, pricing, or FAQs change. UNITZERO offers ongoing optimization and support retainers so the assistant stays accurate without that burden falling on your team.
Explore the rest of the system
Related services
AI Voice Receptionist
A 24/7 voice agent that answers, qualifies, and books — plus instant missed-call text-back.
Learn moreServiceCRM & Lead Systems
A pipeline with a 5-day aggressive SMS/email follow-up cadence until the lead books.
Learn moreServiceWorkflow Logic & Integrations
n8n automations that connect your tools and kill the manual copy-paste between systems.
Learn moreBuilt for these industries
Home & Property
Plumbing, HVAC, electrical, roofing, landscaping — book the job before the competitor calls back.
Learn moreIndustryHealthcare
Recall lists, intake, and booking handled automatically so the chair stays full.
Learn moreIndustryReal Estate
Qualify buyer leads, follow up relentlessly, and book showings without phone tag.
Learn moreIndustryProfessional Firms
Law, IT, HR & staffing — capture after-hours intake and route hot matters instantly.
Learn moreLive deployments
EZ Cribs — Autonomous Booking Engine
From 55% call capture and 20% no-shows to 100% capture, 4% no-shows, and 62% of no-shows recovered.
Read the storyARIK Services — AI Receptionist + Spam Shield
One Vapi receptionist across 13 niches plus a 40,000-number spam database blocking 3,000+ junk calls.
Read the storyReady to stop leaving inquiries unanswered?
Book a free strategy call and we will audit your current web and social response flow, identify the gaps, and scope the right chat tier for your business — no obligation attached.