An Autonomous Revenue Engine for EZ Cribs Renovations

Case Study: An Autonomous Revenue Engine for a Renovation Business

Client: EZ Cribs Industry: Renovations / Home Services Location: Valencia, Spain Stack: VAPI · n8n · GoHighLevel · Cal.com

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Executive Summary

EZ Cribs was losing 45% of calls after-hours and burning roughly €1,200/month on no-show site visits. UNITZERO replaced their pen-and-paper workflow with a fully autonomous lead-to-booking pipeline, capturing every call, confirming every appointment, and recovering the ones that slipped.

The Challenge

• 45% of high-intent calls occurred outside 9-to-5 and went to voicemail that was rarely returned in time.
• Technicians manually texted clients to confirm addresses, causing human error and scheduling overlaps.
• No automated reminders meant technicians often arrived at empty properties, costing roughly €1,200/month in wasted labour and travel.

The Solution

AI Voice Intelligence (Vapi)

"Mark" is connected via API to the master calendar, he checks real-time slots, books on the spot, and switches languages instantly to match the caller.

Post-Call "Pulse" Automation

Within 30 seconds of hanging up, the lead receives a branded SMS and email with their appointment and technician name. Reminders fire 24 hours and 2 hours before, timezone-aware.

Safety-Net Recovery System

If a technician marks a visit as missed, an automated recovery sequence fires: "Sorry we missed you, pick a new time." A 7-day nurture loop catches leads who called but didn't book.

The Results

• 50% increase in booked appointments in 30 days
• No-show rate cut from 20% to 4%
• 62% of no-shows recovered as future bookings
• The team focused on renovations while AI ran the entire front office

"UNITZERO didn't just give us a bot; they gave us our time back and stopped the bleeding in our bottom line."

, EZ Cribs