Auto Repair, Tire & Tow
Two Revenue Drains Every Shop Shares
Auto repair shops, tire centers, towing operators, and detailers all share the same two dominant revenue drains. First: service and tow calls arrive at the worst possible times, when bays are full, advisors are writing up repair orders, or the shop is closed. A missed call is not a hold; it is a job given to the next shop on Google. Second: roughly 60% of past oil-change and service customers are at a different shop within 18 months, not because they were dissatisfied, but because nobody reached out to them after the 9-month mark.
UNITZERO addresses both with a purpose-built stack for automotive service businesses. An AI Voice Receptionist answers every inbound call instantly, including after hours, qualifies the caller, screens spam, and books the appointment or escalates the tow request without interrupting your service writers. A database reactivation system then works through your dormant past-customer list, sending personalized outreach to every customer inactive for 9 or more months and booking them back in via AI voice follow-up.
A structured CRM pipeline and workflow automation layer handle everything in between: outstanding estimates are followed up automatically, in-progress repair-order status updates go out by SMS, and review requests fire on job close, so your service advisors stay on the floor where bay utilization is actually decided.
Tailored Solutions
AI Voice Receptionist
Service calls, tow requests, and detailing inquiries cluster at the worst possible times, when bays are full, advisors are writing up repair orders, or the shop is closed. A missed call is a job given to the next shop on Google. The AI Voice Receptionist answers every inbound call in under two seconds, qualifies the caller, captures vehicle details and the nature of the work, screens spam, and books the appointment or escalates the tow request, without any intervention from your team.
The UNITZERO Experience
Not just tools, but a complete transformation of your workflow.
Zero Missed Service Calls
Every call is answered instantly, day or night. Customers who would have called the next shop on Google stay with you, including after-hours tow and breakdown requests.
Dormant List Converted to Booked Jobs
Automated reactivation campaigns reach every customer who has been inactive for 9 or more months and book them back in, without any manual outreach from your team.
Steadier Bay Utilization
Reminder sequences and proactive service-due messaging fill schedule gaps before they become lost revenue, keeping your service writers and technicians productive.
Spam Calls Blocked Before They Reach Staff
A trained spam-call screening layer filters junk calls before they interrupt advisors, so your team's attention stays on real customers and open repair orders.
Advisors Stay on the Floor
When the AI handles inbound calls and status inquiries, service writers spend their time with vehicles and customers, not fielding calls about whether the parts have arrived.
Faster Estimate Approvals
Automated follow-up on pending quotes means fewer stalled repair orders and a higher approval rate, without anyone having to manually chase customers for a decision.
Built for US businesses.
All fifty states, every hour.
- ETEastern24/7
- CTCentral24/7
- MTMountain24/7
- PTPacific24/7
- AKTAlaska24/7
- HTHawaii24/7
A number in your own area code
We provision US numbers that match the area code your customers already recognize, and we handle A2P 10DLC brand and campaign registration so your text messages reach the phone instead of a carrier filter.
The rules that apply here
TCPA quiet hours, consent capture and one-touch opt-out are written into every outbound sequence. Medical and dental builds stay inside HIPAA-conscious handling, with nothing clinical stored in the voice layer.
The software US teams already run
ServiceTitan, Housecall Pro, Jobber, Salesforce, HubSpot, GoHighLevel, Google Calendar and QuickBooks. If your office runs on it, the agent writes to it.
Somewhere in the country it is a working day. Talk to a person at +1 (323) 503-2135.
Frequently asked questions
Can the AI receptionist book service appointments into our shop calendar?
Yes. It reads your live availability, books by job type and bay time, and texts the customer a confirmation. Tow-ins and roadside calls follow whatever escalation rule you set, so a person picks those up.
What happens to calls that come in after the shop closes?
They get answered. The agent gives your hours, books the next available slot, and captures the vehicle and the problem. Anything you class as urgent is routed to your on-call number straight away, and every call is transcribed into your CRM before you open.
How does database reactivation work for a service department?
We message past customers who are due, based on their last repair order and on seasonal triggers like tires, AC service and winter checks. Replies are handled automatically and booked in. Unsubscribe handling is built in.
Will this work with the shop management software we already use?
That is scoped on the strategy call before anything is built. We integrate with the scheduling, CRM and DMS tools you already run rather than asking you to move.
How long before it is answering calls?
Most automotive deployments are live in two to three weeks. The timeline depends on how many service types you offer and how complex your routing rules are.
Success Stories & Insights
View allARIK Services: AI Receptionist + Spam Shield
One AI receptionist across 13 service lines, plus a 40,000-number spam shield blocking 3,000+ junk calls.
Greg Troy Plumbing: 24/7 AI Receptionist
A plumbing business cut a 28% missed-call rate to near zero and started booking after-hours jobs.
Why Small Businesses Lose 30-40% of Leads
The hidden cost of missed calls and slow follow-up for service businesses.
Ready to capture every call and re-book your dormant customer list?
Book a strategy call and we will map the exact gaps in your current setup, missed calls, inactive customers, and follow-up drop-offs, then scope a solution built for your shop.